FAQ

❣️ Welcome to the Tessa Vera FAQ! ❣️

We’re so glad you’re here. Our goal is to make your shopping experience smooth, enjoyable, and full of confidence. If you have any questions, we’re here to help every step of the way. Below are answers to the most common questions we get about our products, shipping, policies and more.

🚚Shipping & Delivery

Q: Do you ship internationally?

A: Yes, we ship to select countries. Some items may be limited to U.S. shipping depending on availability. You’ll see available options at checkout.

Q: Where do my packages ship from?

A: Orders may ship from multiple warehouses worldwide to ensure the fastest delivery times. This means you might receive multiple packages for one order.

Q: How do I track my order?

A: Once shipped, you’ll receive an email with your tracking number.

Q: How long will my order take to arrive?

A: Most items ship within 1–2 business days. Delivery typically takes 7–10 days depending on your location.

Orders & Stock

Q: What does “out of stock” mean?

A: Out of stock means certain sizes, colors, or styles are temporarily unavailable. It doesn’t mean the entire collection is sold out. Check back soon or contact us for updates.

Q: Should I wait to buy something I like?

A: We recommend purchasing items you love as soon as possible—our pieces sell out quickly!

Returns & Refunds

Q: What is your return policy?

A: We will accept returns of unworn jewelry, bags and clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 14 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow 5 - 7 business days from the day we receive the returned package to process.
• We will email you after return has been processed to confirm what has been done.

We accept free returns only for damaged items or shipping errors. Please contact us immediately with photos of the damaged or incorrect item along with your order number and item details. 

Q: How do I return an item?

A: Returns must be authorized with an RMA (Return Merchandise Authorization) number before sending anything back. Items must be returned in their original condition and packaging, including all boxes.

Q: Will I be refunded for shipping costs?

A: We cover return shipping costs only when the return is due to our error or damage during shipping.

Q: Can I exchange an item?

A: We do not offer exchanges at this time. If you receive a damaged or incorrect item, please reach out for assistance.

Product Information

Q: Are your jewelry pieces hypoallergenic?

A: Yes! Most of our jewelry is made from nickel-free metals like sterling silver, stainless steel, and brass. All pieces are selected with skin sensitivity in mind.

🛍️Shopping at Tessa Vera:

How do I find the exact product I want?

Use the search bar at the top of the page! Simply type in the product name, style, or category you’re interested in — for example, “fedora hat”, “birthstone ring”, or “moissanite bracelet.” The search will show you all matching items to make browsing quick and easy.

Can I search by color only?

Absolutely! If you or someone you’re shopping for loves a particular color — like pink, blue, yellow, or any other — just type the color name in the search bar. You’ll see every item available in that color across all categories. This is a perfect way to find gifts or accessories that match a favorite color without needing to know exact product names or styles.

Can I combine colors, styles, and product types in my search?

Yes! Feel free to mix and match your search terms. For example, typing “green backpack” or “gold moissanite ring” will bring up all items that fit those criteria. This makes it easy to find exactly what you want in your preferred color and style.

What if I don’t know the exact product name?

No problem! You can search using any related words or descriptions, including colors, styles, or general categories. The search tool is designed to help you discover products even if you’re not sure of the exact name.

💎 FAQ: Understanding the Gemstones & Diamond Alternatives We Use

We’re proud to offer a variety of stunning gemstones and diamond alternatives in our collection. Each stone has its own beauty, benefits, and characteristics. Below is a guide to help you understand what each one is, how it compares to others, and why we’ve chosen to use it in our designs.

⸻

What is a Lab-Created Gemstone?

Lab-created gemstones (also called synthetic or man-made gemstones) are real gemstones grown in a laboratory using the same physical, chemical, and optical processes that occur in nature.

✅ Characteristics:

   •   Identical to natural gems in appearance and composition

   •   Eco-friendly and conflict-free

   •   Often flawless and more affordable than mined stones

   •   Available in options like sapphire, ruby, emerald, alexandrite, and more

🌎 Why Choose It?

Lab-created gemstones are a sustainable choice that supports ethical jewelry practices while offering brilliance and color nearly indistinguishable from natural gems.

⸻

What is Moissanite?

Moissanite is a brilliant lab-created gemstone originally discovered in a meteor crater. Today, it’s engineered to provide a diamond-like sparkle with even more fire (rainbow light dispersion).

✅ Characteristics:

   •   Hardness: 9.25 on the Mohs scale (second only to diamond)

   •   Brilliance: Exceptionally high sparkle and fire

   •   Color: Usually near-colorless or colorless

   •   Durability: Excellent for everyday wear

   •   Eco-conscious & conflict-free

💡 Did You Know?

Moissanite has more fire than diamonds, meaning it throws off more rainbow-like light flashes—making it a popular choice for engagement rings and glam pieces.

⸻

What is Cubic Zirconia?

CZ Veneer is a premium enhancement applied to cubic zirconia stones. A thin layer of carbon or diamond-like material is bonded to the CZ to make it look closer to a natural diamond.

✅ Characteristics:

   •   Base: Cubic zirconia

   •   Coating: Diamond-like carbon (DLC) layer

   •   Hardness: Still 8–8.5 (core remains CZ)

   •   Appearance: Softer, more natural sparkle than regular CZ

   •   Longevity: The coating may wear off over time with heavy use

💎 Ideal For:

Those who want the look of a real diamond without the price tag, but want an upgraded alternative to traditional CZ.

What is Cubic Zirconia (CZ)?

Cubic zirconia is a man-made crystal crafted to simulate the sparkle and clarity of a diamond at a more accessible price point.

✅ Characteristics:

   •   Hardness: 8–8.5 on the Mohs scale

   •   Color: Usually flawless and colorless unless dyed

   •   Brilliance: Sparkly, though with slightly less fire than moissanite

   •   Affordability: Very budget-friendly

🔍 Key Notes:

Cubic zirconia offers the look of luxury without the price tag. While not as durable as diamond or moissanite, it’s perfect for fashion-forward, trend-driven jewelry.

⸻

What is Zircon (Natural Zircon)?

Zircon is a naturally occurring gemstone, not to be confused with cubic zirconia. It’s admired for its brilliance and wide range of colors.

✅ Characteristics:

   •   Hardness: 6–7.5 on the Mohs scale

   •   Color: Available in white, blue, champagne, and more

   •   Brilliance: High light dispersion and sparkle

   •   Origin: Mined naturally (often heat-treated)

🌟 Why It Stands Out:

Zircon is one of Earth’s oldest minerals. It sparkles like a diamond but offers a more antique, earthy charm.

⸻

What is Rhinestone?

Rhinestones are imitation gemstones made from glass, crystal, or acrylic, designed to mimic the sparkle of diamonds at a very low price.

✅ Characteristics:

   •   Hardness: Varies (lower than CZ or moissanite)

   •   Color: Clear or colored

   •   Brilliance: High initial sparkle, but may dull over time

   •   Best Use: Costume jewelry, fashion accessories, embellishments

⚠️ Keep In Mind:

Rhinestones are best for occasional wear or fashion pieces—not meant for heirloom-quality jewelry due to their lower durability.

⸻

🧾 Stone Comparison Chart

 

💬 Still Have Questions?

Feel free to contact us if you’re unsure which stone is right for you. We’re always happy to help you choose the perfect sparkle for your style and budget.

Q: What kind of materials do you use in your accessories?

A: We prioritize vegan leather, PU leather, cotton, canvas, and sustainable alternatives. No genuine leather is used in our store.

Q: Why do your prices vary so much?

A: Our collection is carefully curated to serve all styles and budgets — from affordable everyday pieces to luxury keepsakes. We believe everyone should be able to find something beautiful, regardless of price point.

Customer Support

Q: How can I contact you?

A: For questions or concerns, email us at hello@tessavera.com. We’re here to help and make things right.