FAQ
❣️ Welcome to the Tessa Vera FAQ! ❣️
We’re so glad you’re here. Our goal is to make your shopping experience smooth, enjoyable, and full of confidence. If you have any questions, we’re here to help every step of the way. Below are answers to the most common questions we get about our products, shipping, policies and more.
🚚Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to select countries. Some items may be limited to U.S. shipping depending on availability. You’ll see available options at checkout.
Q: Where do my packages ship from?
A: Orders may ship from multiple warehouses worldwide to ensure the fastest delivery times. This means you might receive multiple packages for one order.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with your tracking number.
Q: How long will my order take to arrive?
A: Most items ship within 1–2 business days. Delivery typically takes 7 days depending on your location.
Charm Bar FAQs
What is the Charm Bar?
The Charm Bar is an interactive design experience where you can create a personalized piece of jewelry by selecting a base and adding charms that represent your story, memories, and meaningful moments.
How does the Charm Bar work?
Simply choose your jewelry base, select your favorite charms, and build your design. Once your selection is complete, add it to your cart and proceed to checkout.
Can I choose more than one charm?
Yes. You can select a single charm or multiple charms. Each charm adds meaning to your design and helps tell your personal story.
Does the Charm Bar show exact size and scale?
The Charm Builder is a visual design tool intended to help you preview your creation. It is not always shown to exact scale, but it represents the overall look and style of your finished piece.
Will my jewelry be assembled when I receive it?
No. Your jewelry will not be pre-assembled. You will receive your chosen base and all selected charms separately, allowing you to style and arrange your piece as you prefer.
Will I see a preview of my design after checkout?
Yes. After checkout, you will receive an itemized order confirmation showing all selected items, along with a photo of your completed design for your records.
Can I change my design after placing an order?
Because orders are processed quickly, changes may not always be possible after checkout. If you need assistance, please contact support as soon as possible.
What materials are the charms made from?
All charms are crafted using quality materials such as gold-filled finishes and brass bases, designed to be both durable and elegant for everyday wear.
Sentiment message with my order?
A complimentary personalized sentiment is available upon request. After placing your order, you will receive instructions on how to submit the details needed to create your custom sentiment.
Orders & Stock
Q: What does “out of stock” mean?
A: Out of stock means certain sizes, colors, or styles are temporarily unavailable. It doesn’t mean the entire collection is sold out. Check back soon or contact us for updates.
Q: Should I wait to buy something I like?
A: We recommend purchasing items you love as soon as possible—some of our pieces sell out quickly!
Returns & Refunds
Q: What is your return policy?
A: We will accept returns of unworn jewelry, bags and clothing items with original tags and clear garment packaging with SKU label.
Returns must be initiated within 30 days of the delivery date (as shown by tracking). All items must be shipped back to us within 30 days of submission to qualify for a full refund.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 5 - 7 business days from the day we receive the returned package to process your refund.
- We will email you after return has been processed.
We accept free returns only for damaged items or shipping errors. Please contact us immediately with photos of the damaged or incorrect item along with your order number and item details.
Q: How do I return an item?
A: Returns must be authorized with an RMA (Return Merchandise Authorization) number before sending anything back. Items must be returned in their original condition and packaging, including all boxes.
Q: Will I be refunded for shipping costs?
A: We cover return shipping costs only when the return is due to our error or damage during shipping.
Q: Can I exchange an item?
A: We do not offer exchanges at this time. If you receive a damaged or incorrect item, please reach out for assistance.
Product Information
Q: Are your jewelry pieces hypoallergenic?
A: Yes! Our jewelry is made from nickel-free metals like sterling silver, stainless steel, and brass. All pieces are selected with skin sensitivity in mind.
🛍️Shopping at Tessa Vera:
How do I find the exact product I want?
Use the search bar at the top of the page! Simply type in the product name, style, or category you’re interested in — for example, “fedora hat”, “birthstone ring”, or “moissanite bracelet.” The search will show you all matching items to make browsing quick and easy.
Can I search by color only?
Absolutely! If you or someone you’re shopping for loves a particular color — like pink, blue, yellow, or any other — just type the color name in the search bar. You’ll see every item available in that color across all categories. This is a perfect way to find gifts or accessories that match a favorite color without needing to know exact product names or styles.
Can I combine colors, styles, and product types in my search?
Yes! Feel free to mix and match your search terms. For example, typing “green backpack” or “gold moissanite ring” will bring up all items that fit those criteria. This makes it easy to find exactly what you want in your preferred color and style.
What if I don’t know the exact product name?
No problem! You can search using any related words or descriptions, including colors, styles, or general categories. The search tool is designed to help you discover products even if you’re not sure of the exact name.
💬 Still Have Questions?
Feel free to contact us if you’re unsure which stone is right for you. We’re always happy to help you choose the perfect sparkle for your style and budget.
Q: What kind of materials do you use in your accessories?
A: We prioritize vegan leather, PU leather, cotton, canvas, and sustainable alternatives. Only a few genuine leather pieces are offered in our store.
Q: Why do your prices vary so much?
A: Our collection is carefully curated to serve all styles and budgets — from affordable everyday pieces to luxury keepsakes. We believe everyone should be able to find something beautiful, regardless of price point.
Customer Support
Q: How can I contact you?
A: For questions or concerns, email us at hello@tessavera.com. We’re here to help and make things right.